Refund Policy
Purpose:
The aim of this policy is to provide a guiding statement and defined process on how Whitehorse United Football Club (WUFC) manages requests for refunds from all members of the club.
Scope:
Includes all registered players of WUFC who paid registration fees to the club either online or in person.Policy: WUFC believes in the promotion of soccer in the Whitehorse Community by providing a fun, safe, and respectful environment. This includes providing direction on refunds associated with all players registered with the club.
WUFC is a non-profit organization that strives to maintain the lowest possible fees, while ensuring our members receive the highest level of soccer programming available.WUFC incurs administrative costs for each player during registration and therefore must adhere to a strict refund policy to safeguard the long-term financial stability of the club.Membership fees are non-refundable, but can be transferred through YSA.
All on-line registration fees/processing fees are non-refundable.
Wait-listed players who never make it onto a team receive a full refund.
Timbits who withdraw after the first session receive a full refund.
Players who have to withdraw prior to the start of the season or after teams have been formed but never play and have not received a T-shirt will receive a full refund less a $25.00 administration fee.
Players who withdraw after league play has started will not be refunded.
Any exceptions to the policy must be approved by the WUFC Board.
Procedure:
- All refund requests must be submitted in writing to the Administrative Office.
- Refunds involving cheques or money orders will only be processed after the payment has been cleared by WUFC Financial Institution.
- Refunds involving online credit card payments will be issued by cheque after WUFC receives notification of the approved credit card payment from the online registration system. • Refunds involving cash will be issued by cheque upon approval of refund.
- Refunds may take up to 30 days to process.